Subscription policy
WHY A SUBSCRIPTION?
When it comes to supplements, it’s all about the long-term benefits. It takes consistency and commitment to see the best results. Subscriptions are a fantastic tool to keep you on track and accountable.
Forgetting to re-order when your monthly supply has run out is the number one reason many people stop taking their supplements before seeing results. With a subscription, you take the thinking out of your supplement routine.
We automatically send your products based on your chosen frequency. Our service is easy to use and customize. You may change, skip a delivery or cancel your subscription at any time.
Sweetest part? You’ll save 15% on every order.
HOW IT WORKS?
SUBSCRIBE WITH CONFIDENCE
Choose how often you want to receive your products
RECEIVE BIG SAVINGS!
Save 15 % on every order
ENJOY FREE SHIPPING
Receive free shipping in the U.S, straight to your door
CANCEL OR CHANGE ANYTIME
Flexible, hassle-free options to fit your needs
HOW TO SIGN UP FOR YOUR SUBSCRIPTION
HOW TO MANAGE YOUR SUBSCRIPTION
Once the order is complete, you will receive an email confirming your subscription. This email will include a link to access the ‘Manage My Subscription’ section in your account where you can manage your future orders and account information.
Your order will repeat monthly, every two months or quarterly according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 3 days before each subscription order. You will also receive email notifications regarding other important information related to your subscriptions account, including when your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.
We offer you complete control over your subscriptions orders. You can change your delivery frequency, next order date, or quantity anytime by visiting ‘Manage My Subscriptions’ located within your account. Changes to orders can be made any time within 24 hours of the next scheduled shipment date and you can cancel at any time.
HOW TO MAKE YOUR DESIRED CHANGES
To review or modify your Subscribe program information, visit ‘Manage My Subscriptions’ located within your account. You can change your shipping address for an individual order or at the subscription item level, which is the default option and will affect all future orders.
To skip a subscription order, visit the ‘My Subscriptions’ section within the My Account section’ and click the ‘Skip Shipment’ button to the right of the upcoming order date.
To modify the delivery frequency for a subscription item, please visit the ‘Manage My Subscription’ section within the ‘My Account section’. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the subscription item you would like to modify and select your next desired frequency from the dropdown menu.
To change your shipping address for an order, please visit the ‘Manage My Subscriptions’ within the My Account section and click the ‘Edit’ link located directly under the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all subscriptions and future orders unless otherwise noted.
To change your payment information, please visit the ‘Manage My Subscriptions’ within the My Account section and update your profile.
To add products to your subscription program, please log into your account and visit the ‘Manage My Subscriptions’ within the My Account section and click the "Add a Product button". When you click this button, you will have the option to add the item as one time only or subscribe, and you will get 15% off.
If you already placed an order and need to change your shipping address, please contact Customer Support Team at support@simplyvital.us
To cancel a subscription item, please visit the ‘Manage My Subscription’ section within the 'My Account' section and simply click the cancel subscription link to the right of the subscription details. You’ll be prompted to confirm this action and indicate your reason for canceling. Once you’ve selected a cancel reason and clicked the ‘Cancel Subscription’ button, your subscription will be canceled. You will receive an email notification confirming cancellation.
Please remember to click OK and verify that your updated information is saved successfully. Please allow up to 24 hours for any modifications or cancellations to be processed.